Refund policy

1. Returns Eligibility:

• Returns are accepted within a 30-day period from the date of purchase.
• Returns will only be accepted if there is a fault with the product or if the product is deemed unacceptable for any reason.

2. Faulty or Unacceptable Items:

• If you receive a faulty or unacceptable item, please contact our customer support team at blinkbetteramz@gmail.com within 30 days of receiving the product.
• Provide your order number, a detailed reason for the return, and clear images of the fault or issue.

3. Hygiene Considerations:

• Due to hygiene reasons, returns cannot be accepted for healthcare items unless there is a fault or the product is deemed unacceptable.
• We cannot accept returns if the item has been used, opened, or its original packaging has been compromised.

4. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure the safe return of your healthcare item.

5. Refund/Exchange Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/exchange.
• If approved, the refund will be issued to the original payment method. Exchanges will be processed promptly.

6. Damaged or Defective Healthcare Items:

• If you receive a damaged or defective healthcare item, please contact us immediately. We will work with you to resolve the issue and may provide a prepaid return label for the return.

7. Cancellations:

• Orders can be canceled within 24 hours of purchase. Once an order has been processed for shipping, it cannot be canceled.

8. Contact Information:

• For any questions or concerns regarding returns, please contact our customer support team at blinkbetteramz@gmail.com.